Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

Motorola Solutions, a public-safety and enterprise-security company, made an AI tool to help 911 call handlers organize ...

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

Glia, the leader in customer interaction technology, has extended the powerful capabilities of its Responsible AI platform, ...

There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most ...

In a game-changing leap forward for the financial industry, Santhosh Kumar Ganesan, a technology professional from the United ...