北京——2024年12月20日 亚马逊云科技在2024 re:Invent全球大会上，宣布推出云联络中心解决方案Amazon Connect的全新生成式人工智能（AI）增强功能。

“The generative AI capabilities in Amazon Connect address this challenge by ... transparency and operational tracking. With access to voice recordings and comprehensive interaction details ...

（全球TMT2024年12月20日讯）亚马逊云科技在2024 re:Invent全球大会上，宣布推出云联络中心解决方案Amazon Connect的全新生成式人工智能（AI）增强功能。这些全新功能让客户服务更加个性化、高效和主动，将进一步提升客户体验 ...

The unified views are also combined with generative AI-powered recommendations ... will be able to use Amazon Q inside Connect to create a virtual chatbot or voice-bot experience for customers ...

基于亚马逊云科技由AI驱动的云联络中心解决方案Amazon Connect，美的实现了联络中心的全球快速部署。新联络中心的实施周期从数月降为数周 ...

Now, Amazon Connect’s generative AI-powered segmentation capabilities ... and improve AI-powered self-service experiences across chat and voice channels that provide tailored responses and ...

company (NASDAQ: AMZN), today announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact center solution. These new features will further improve customer experiences by ...

should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area. This partnership dispels the myth that the only companies using Amazon ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...

Amazon’s race to create an AI-based successor to its voice assistant Alexa has hit more snags after a series of earlier setbacks over the past year. Employees have found there is too much of a ...

Amazon's Nova models compete with Adobe, Meta in AI Announcements made at conference ... saying he is a huge optimist over the future of voice assistants.