They are making things more self-service, more consumer-friendly.” Call it IT services automation mania. ServiceNow is at the vanguard of a new wave of enterprise IT services management ...
The once-reactive call centers of yesterday are evolving into strategic customer experience (CX) hubs, where automation plays an increasingly important role in elevating service levels while ...
We define automation as "the creation and application of technology to monitor and control the production and delivery of products and services.” Using our definition, the automation profession ...
Barely a day goes by without the launch of a new report extolling the potential benefits of artificial intelligence (AI) and automation in the financial services industry. These reports often refer to ...
BIRMINGHAM, Ala.--(BUSINESS WIRE)--Three Automation Personnel Services branches have earned Best Staffing Agency recognition in their respective markets in recent weeks. The Atlanta Branch ...
Twenty-five Mystic River employees, including a number of process automation professionals who previously worked within KPMG’s Process Automation Center of Excellence, will be joining EVOTEK.
Bryce Hoffman writes about leadership, strategy, and decision making. Automation bias refers to our tendency to favor suggestions from automated decision-making systems and to ignore contradictory ...