A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: "I keep saying this.

The local government here will meet with concerned stakeholders for the upskilling of workers in business process outsourcing ...

The Philippine Global Capability Centers (GCC) market - expected to grow to US$  67.97 Billion by 2032, and currently 15% of ...

Impact sourcing makes a difference The BPO sector in South Africa has a great track record for employing women, in part ...

THE ADOPTION of artificial intelligence (AI) in the Philippines’ business process outsourcing (BPO) and business process management sectors is still in early stages as managements show reluctance to ...

ANYONE in the Philippines understands how important the growth of business process outsourcing (BPOs) is to the country's economy ... Overall, Lepikhov is optimistic, stating: "Emerging technologies ...

Employers, however, are understandably concerned about turning an emergency work-from-home protocol ... Research study on the $232.32 billion BPO industry show an expected compound annual growth ...

A non-unionized industry BPO companies have long striven to cut labor costs, replacing staff with new and cheaper hires, and now by AI. Cabalona said the only way to protect BPO workers was to ...

The government plans to address the problem by retraining workers to work with AI. But for Ms. Cabalona, who also leads the labor association BPO Industry Employees’ Network (BIEN), the promise of ...

Indore-based TaskUs, a leading BPO and digital transformation services provider, abruptly fired over 300 employees without ...