I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.

I cover travel with a focus on safety and sustainability. Is it just me, or do call center agents seem burned out lately? They're sometimes lackluster, dismissive — and even rude, according to ...

MORE than P176,000 worth of illegal drugs were seized from a call center agent and five other individuals after they were ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found in Hacienda Nilo Lizares, Barangay Matab-ang, Talisay City, Negros Occidental on Sunday ...

AI tech now equips call centers with tools to automate routines, make customer experiences more in-depth and intuitive, and drive agent productivity. In this article, we interviewed Anna Mazur ...