RingCX, RingCentral’s contact center solution starts at $65 per agent per month, and includes call center IVR, skills-based routing, and queue callback.

3. Location-based routing In location-based routing, the IVR system utilizes a caller’s geographical location to direct their call to the nearest or most appropriate service center or ...

Great Southern Bank has reduced customer wait times to just 30 seconds for 80% of calls, demonstrating a significant ...