After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Spirit Airlines is known for its affordable fares and no-frills flying experience. However, like any airline, you may find ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

Qatar Airways is one of the world’s leading airlines, renowned for its excellent service, luxurious in-flight experience, and ...

The report highlights that India’s e-commerce market is growing at a compound annual growth rate (CAGR) of 30.11%, with Tier II and III cities driving 65% of this growth.

Telecommunications company, AT, has announced a series of strategic initiatives to enhance customer experience and foster growth as part of its 2025 roadmap.

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

To achieve CX excellence, government entities must embrace advanced technologies that streamline operations, enhance ...

RS IT Solutions, which offers IT support to businesses, has announced the appointment of Chloe Brabbins as customer ...