Fitbit: How to factory reset your fitness tracker or smartwatch
If you own a Fitbit Charge or the Charge HR, here are the steps you'll follow to reset your device: To reset your Fitbit ...
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How to reset a Fitbit Surge to fix issues with the device, or factory reset it through the Fitbit website
If your Fitbit Surge isn't working properly - if it's stalled or sluggishly tracking, has a stuck screen or general non-responsiveness - you can usually fix the issue with a quick reset ...