At its core, ITSM can serve as the backbone of a connected business, unifying processes and tools to deliver consistent service across the organization, increase efficiency, and enhance employee ...

According to the data, implementing automation throughout the ITSM workflows improves an organization's ability to meet its SLAs. The report shows that increased levels of automation correlate ...

But even though many businesses are ready to reap the service’s full benefits, they have yet to crack the ITSM code of aligning their IT services with their organizational goals. That’s ...