Think of IT service management (ITSM) as the glue that brings the disparate parts of IT together: the policies, processes, and tools to design and enhance the IT equipment, resources, and services.

From ServiceNow and BMC to Broadcom and IBM, here are the 11 vendors that made Gartner’s new Magic Quadrant For IT Service Management Tools. Magic Quadrant For Service Management Tools The COVID ...

At its core, ITSM can serve as the backbone of a connected business, unifying processes and tools to deliver consistent service across the organization, increase efficiency, and enhance employee ...