Is the IVR Menu Dead? Well, That Depends
In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.
Out of 15 IVR Best Practices, You Only Need These 7
Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.
Readers ask: what's going on at the former Salt restaurant? The Buzz has answers
IVR Bar, N9650 Friendship Drive, is in the process of making minor renovations to the building, such as freshly painting the ...
ZDNet11y
Press 1 to Bypass Annoying IVR Menus
Absolutely brilliant. That’s how I’ve come to think of Nigel Clarke, a retired IT manager, who has mapped out thousands of customer-service IVR (interactive voice recognition) systems for the ...
PC Magazine4y
voice menu
A series of options and the corresponding number to press that are announced to the listener in an interactive voice response (IVR) or voice processing system. See IVR and voice processing.