How to keep customers: low prices, high quality, great service. It's simple, right? Ha. If only. CallMiner, a company that analyzes voice calls to improve agent performance, created an infographic ...

Customers respond well to loyalty programs. "83% of customers agree that loyalty programs make them more likely to continue doing business with certain companies," according to the following ...

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Social media has significantly changed how customer service operates in recent ... resolved through a chat much the same way they would talk to a friend. They don’t expect protocols and long ...