One look at her colour-coordinated desk accessories will tell you she's the kind of person you'd want to be keeping the city hall agendas ... on behalf of the City of Ottawa," she explained.

Delays at Ottawa City Hall meant James and Sarah Garland had to wait two years for a building permit for their new build near Vars. In that time, the development charges jumped to nearly $48,000.

Joanne Chianello and Alistair Steele: Inside City Hall Our municipal panel unpack the story behind the headlines, with a weekly look at what's happening at Ottawa City Hall, and how it affects you.