Personalization has become the cornerstone of all online experiences. At the heart of every great marketing campaign is human connection. Even in our chronically online world, consumers (perhaps more ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s ...

Agentforce and data management are among the themes for marketers in the Spring 2025 updates from Salesforce. The post What ...

Salesforce Inc. is targeting retailers with its latest artificial intelligence innovations announced today, including a ...

Venkat Rohit Bade, a seasoned Salesforce Practice Lead and Principal Architect with over a decade of experience in the ...

Salesforce's Agentforce and Commerce Cloud solutions will enhance SharkNinja's customer service and global expansion efforts.

Agentforce digital labor platform includes new pre-built Agentforce skills for retailers that assist with tasks across order management, guided shopping, appointment scheduling, and loyalty programs ...