So you know you want to service your customers on social media, and maybe you’ve even launched a program, but you need to know how to scale. It’s time to look at technology for help.

Many organisations are turning to investment and innovation in the customer service space to help ensure their customers are happy - and crucially, remain happy. This includes leveraging the latest ...

The industry can no longer view customer service technology as a luxury but as an essential component of their operational strategy. With a focus on both automation and empathy, 2025 is the year ...

Is it worth paying extra for this technology? One positive answer is supposed to come from customer-service call centers, where AI has the potential to either replace or supplement legions of ...

Truegenics Pte Ltd today announced the successful implementation of its proprietary AI customer service system ‘Madison’, which now handles over 76% of daily customer inquiries, marking a significant ...

A: My journey began with a strong technical foundation in engineering, but I was always fascinated by the intersection of technology and customer experience. The ability to drive tangible business ...