A trend eroding the U.S. healthcare quality: centralizing administration functions away from the doctors offices where ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

Cyber cops have arrested three individuals running a fake call centre that defrauded US citizens by posing as tech support representatives. The illegal operation targeted victims through pop-up ads, ...

Amazon is weighing in again on the return-to-office debate. The tech giant is reportedly telling many of its US-based call center employees to work from home, according to a report Wednesday by ...

I Called A Suicide Hotline The National Suicide Prevention Lifeline provides 24/7 free and confidential emotional support to people in suicidal crisis or emotional distress across the US. Call ...

I cover travel with a focus on safety and sustainability. Is it just me, or do call center agents seem burned out lately? They're sometimes lackluster, dismissive — and even rude, according to ...

The director of D.C.’s 911 call center said there have been major improvements made over the last four months, following ...

Honoring Service, Empowering Veterans: ACT Recognized by Forbes as a Top Employer for Veteran Talent in 2024 ...