A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

Help desk software makes managing this workflow easy and boosts your support team’s productivity. What are the types of help desk software, and what should I consider when choosing the best one?

To make an appointment, scroll down and tap Get hardware help, and sign in with your Apple ID. Choose the device that's giving you trouble, and follow the instructions to describe the issue you ...

Recruiting a help desk support candidate with the right combination of technical experience and communication skills will require a comprehensive ...