In an effort to deter and catch bad actors, The Department of Education (ED) is answering the call from many advocates to establish a secret shopper program that will work to discourage and reduce ...

Mystery shoppers work for businesses like retail stores and restaurants. Disguised as ordinary nondescript patrons, they shop or dine, then report to owners or managers on customer service issues ...

This answer contains many factors, but one key element is the use of mystery shoppers. A “mystery shopper” is someone who has been contracted by a business to test their services. This can ...