One customer frustrated by the issue urged the airline carrier to check their messages on X (formerly known as Twitter), to which American Airlines replied: "We're working to get you in the air soon.

For the first time in recent history, a key American Airlines customer satisfaction metric dropped, year-over-year, an executive admitted Thursday. According to American's surveys, fewer customers ...

A huge system outage has grounded all American Airlines flights. Angry passengers have been ... We apologize to our customers for the inconvenience.' ...