You don’t need fancy IVR software to have good menus There is really amazing IVR software out there, but nearly all of the benefits I’ve outlined and design tactics I’ve advocated for in ...

IVR systems included with the best call center software can analyze caller input, previous interactions, and even sentiment or tone to decide the best routing path. Implementing or optimizing a ...

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Asterisk is a free and open source framework for building communications applications.

PC hardware is nice, but it’s not much use without innovative software. I’ve been reviewing software for PCMag since 2008, and I still get a kick out of seeing what's new in video and photo ...

Volkswagen-Rivian, Volkswagen-Xpeng, Honda-Nissan and Volvo AB-Daimler Truck are some of the deals that went through in 2024 to develop software and vehicle architecture. These partnerships are likely ...

From VPNs to playlists for your pup, here’re all the best services and software of 2023.

Stop hackers and malicious software in their tracks with the best device protection. Here are CNET's top picks for antivirus software to improve your digital security. Dianna Gunn built her first ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...