Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Whether you're just starting out in your industry or you're an established business looking to take your sales to the next level our cold calling script service can help. Don't waste any more time ...

Looking for remote, part-time customer service call center jobs? Employers are hiring now for freelance, hybrid, and fully remote, online customer service call center jobs. Whether you are looking for ...

In Ghana, like many other parts of the world, businesses are struggling with a critical shortage of workers, especially in ...

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

Thankfully, some banks make it easy to call or message the customer service center at any time of the day. Here's a list of banks that offer 24/7 customer support, and some of these institutions ...