The class-action lawsuit accuses Disney of discriminating against guests with physical disabilities in Disability Access Service qualifications.

I f you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

A class-action lawsuit is challenging Disneyland’s Disability Access Service (DAS), alleging that the resort ...

In the hospitality industry, terms like “guest service” and “guest experience” are often used interchangeably. However, they’re not the same thing. Each term refers to different aspects of hotel ...

Highlights of the VIP service include private chauffeurs direct from front door to plane, all airport formalities taken care of, private butler service, dishes from Michelin-starred chef Jason ...

Hullo, the fast-ferry service connecting downtown Vancouver and Nanaimo, today announced significant operational achievements ...

Margaritaville at Sea has increased its gratuity rates for passengers in staterooms and suites. The new rates went into ...

Maintenance Requests: Addressing any issues in the guest rooms promptly, such as fixing a leaky faucet or a broken air conditioner. Essentially, guest service is about considering and carrying out ...

Guests on one Carnival cruise ship have been surprised at a fee for what was previously a free shuttle service in port.

The Corbin Rotary Club welcomed Garry Conley, owner of Minuteman Press in London, as their guest speaker at their meeting on ...

Wedding reception food — whether it’s waistline-friendly, budget-friendly or served in an unfriendly manner — often rises as ...