Crisp DNA
Why open-source the Crisp DNA? To make the world a better place! The model has helped us be happy and make a positive impact in the world, and publishing it may help others do the same.
What is Crisp?
What is Crisp and why? Our purpose is summarized in this A3. We refer to this as “our home” or “our house”. It hangs on the wall in our office, and we bring it to our conferences so it can be easily updated (it’s written in pencil…). Here’s what it says: Crisp is a …
Decision making - dna.crisp.se
The decision process may vary depending on your perspective – consultant, board member, office admin, etc. May also depend on how long you’ve been at Crisp (if you are new and unsure you might need to seek more anchoring from people).
Happiness Index - Crisp
Our primary metric is “Nöjd Crispare Index” (in english: “Happy Crisper Index” or “Crisp Happiness Index”). It’s the only thing we systemically measure and follow up. Scale is 1-5. The data lives in our dashboard (a shared Google spreadsheet).
How to clone the Crisp DNA
How to clone the Crisp DNA. The Crisp DNA is open-source on github, so you are welcome to copy it and create something similar. Why clone the Crisp DNA? Perhaps you are an independent consultant and want to start some kind of collaboration with others.
How Crisp works
How Crisp works. Our second A3 is called “Crisp strategy” but it’s really more about how we operate: It hangs on the wall next to the What is Crisp A3. Here’s an english translation of the pic. Summarized below: What do we measure? We measure: How happy we are (see Happiness Index) How happy our customers are.
Ownership model - Crisp
So who owns Crisp, how are new owners brought in, and what does ownership mean? Our model is simple: anyone who has been at Crisp for 2+ years can become an owner. Why 2 years?
Crisp Dashboard - dna.crisp.se
Crisp Dashboard. The dashboard is an internal shared google spreadsheet containing our most vital shared information. It started with just the happiness index, and then we gradually added more sheets to it. Here’s a Crisp Dashboard template & example. The dashboard contains: Happiness index - how happy are we and why?
Hand signals - Crisp
We introduced the fist-forward signal too visually distinguish between “I need more info” vs “I don’t care about this”. The thumb-sideways people need to be heard, the fist-forward people don’t. For the full story behind this shift, see the blog post Crisp consensus model 2.1. And then, a few years later, we realized that thumb ...
Unconference - Crisp
The conference days are facilitated by a pair of Crisp consultants. Usually we rotate one person after every conference - the goal is that each conference should have one facilitator from last conference, and one that is new.