Interaction Connect - Starting and Exiting - Suicide Prevention …
Starting and Exiting. This section provides links to information on how to log on, log off, and exit the CIC client. It also contains links to details about running the CIC client remotely.
Interaction Connect - Call History
1. Select filtering criteria: All Calls, Missed Calls, Outgoing Calls, Answered Calls, or Forwarded Calls. 2. Click Properties to display call details.. 3. Each item in the Call History list contains information about the call including starting date and time, duration, Call Id, and the name of the other party (if available). A call icon indicates whether the call was answered, missed or …
Interaction Connect - Interaction Connect Help
2020年11月9日 · Interaction Connect Help. Important: Customer Interaction Center (CIC) supports two interaction management client applications.This documentation uses the term "CIC client" to refer to either Interaction Connect or Interaction Desktop.
Interaction Connect - Shortcut Keys
Shortcut Keys. As part of the Accessibility enhancements in 2020 R1, Genesys introduced a few keyboard shortcuts for commonly-used operations.
Interaction Connect - Keyboard Navigation
Keyboard Navigation. Every function is available by means of the keyboard. Outlines and color contrast indicate k eyboard focus.. Views. To navigate from one view tab to another, do one of the following:
Working with Account and Wrap-Up Codes - Suicide Prevention …
Working with Account and Wrap-Up Codes. If you have the appropriate rights, you can assign account codes to interactions. These account codes are useful for reporting and billing purposes.
Interaction Connect - Suicide Prevention Lifeline
Forward Calls to Your Remote Telephone Number. Requirements: Your Phone Number Classifications-Forward Access Control rights determine which phone numbers you can use as forwarding numbers.. Note: CIC does not forward ACD-routed calls when you are in an Available Forward status.. If you will be away from your desk but accessible at another telephone …
Working with Chat Sessions - Suicide Prevention Lifeline
Working with Chat Sessions. In the CIC client, chat sessions are online, real-time, typed conversations between CIC client users or between a CIC client user and a remote chat participant browsing your website.
Interaction Connect - Record an Email Message
Record an Email Message. Requirements: This feature may or may not be available to you, depending on the licenses and rights assigned to you in Interaction Administrator.See Requirements for Snippet recordings.. You can use the Snip button to make a recording that is stored in the CIC database. Snippet recordings of email interactions are available only if your …
Interaction Connect - Edit a Client Template
Edit a Client Template. Requirements: See Client Templates.. Use the same controls and procedures to edit a client template as you use to Create a Client Template.. Note: If you edit a client template, agents assigned that template do not see the changes until an administrator reapplies the template in Interaction Administrator.. To edit a template: