Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide; Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)

2020年1月31日 · Finesse can support a mix of agents where some agents use Finesse IPPA and other agents use Finesse desktop (license permitting). When agents are signed in to the Finesse desktop or Finesse IPPA, they can also simultaneously sign in to a third-party application using the Finesse API.

2021年5月14日 · Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1) PDF - Complete Book (12.07 MB) View with Adobe Reader on a variety of devices

The Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express describes how agents and supervisors can use the Finesse desktop for calls and chat. This document is intended for Unified Contact Center Express agents and supervisors who use the Finesse desktop.

CHAPTER 1 Cisco Finesse Desktop Interface 1 FinesseAgentDesktop 1 FinesseSupervisorDesktop 2 StateandCallTimers 4 ... TheCisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express ... Installation Guide. italic font

CiscoFinesseAgentandSupervisorDesktopUserGuideforCisco UnifiedContactCenterExpress,Release12.0(1) FirstPublished:2019-01-11 AmericasHeadquarters CiscoSystems,Inc.

2018年8月26日 · To perform supervisor tasks for Finesse IPPA agents, supervisors must sign in to the Finesse desktop and follow the same steps that they use for the Finesse desktop agents (currently restricted to viewing team performance and changing an agent's state). The following table provides a quick reference for common agent tasks.

2020年7月20日 · The Cisco Finesse Agent Desktop main window displays information about active calls, Queue Statistics and Team Status. It also enables you to perform phone functions.

The Cisco Finesse Agent Desktop allows each agent to monitor calls in queue as well as their team status. 9.1 AGENT CSQ STATUS REPORT • The Agent CSQ Statistics Report on the Home Page, gives each agent a count of the number of callers waiting in the queue. • It also shows the longest time a caller has been waiting in the queue.

Cisco Finesse Supervisor Desktop User Guide. 0.0 STARTING JABBER AND LOGGING INTO VPN . 1. Start the Jabber application and ensure Phone Services is connected. You will see a green monitor icon at the bottom of the left pane where your extension is to indicate you are connected. (Note: Click on the following link for