@American Airlines : Not all disabilities are visible‼️ And your staff needs improved education & training to ensure this does not happen again. At JFK Airport, despite our compliance with all DOT requirements and receiving approval, the staff, identified as Sandy, refused to allow my family to board because we did not receive an email containing a specific ID# generated by the airline for the booking. When we sought assistance, here’s how the staff responded: \t•\tShe suggested sending the chil